Absorb the abundance. Ace Hotel Sydney seeks kind, curious and industrious humans to join our team.

Ace Hotel Sydney is our first-ever spot in Australia, set in the verve of Surry Hills. Inspired by the neighbourhood's vibrant rhythm, Ace Sydney is home to a bustling public Lobby alive nearly nightly with DJs and performers, a rebellious art program and sunken lounge just off the Lobby bar. We’ve also got three distinct restaurants led by award-winning culinary pros, including local legend Chef Mitch Orr’s Kiln; our oasis for fresh, seasonal fare called LOAM; and a day-to-night laneway café, Good Chemistry. Now all we need is you.

About Kiln

Perched 18 floors above the bustling streets of Sydney, Kiln offers a truly elevated dining experience that stands out in the city’s vibrant culinary scene. With open terraces, stunning views, an open kitchen featuring a woodfire hearth, and spaces such as a bar, lounge, and private dining area, where DJ beats amplify the vibrant atmosphere. 

Curated by renowned chef Mitch Orr, Kiln's menu draws inspiration from Italian, Japanese, and Southeast Asian cuisines. Our dishes capture the essence of the open flame, smoke, and smoulder from the wood-burning grill. Designed for sharing, the menu evolves with the seasons, featuring sustainably sourced ingredients. Seating up to 120 guests, offering both restaurant and bar areas, Kiln provides the ideal setting to relax and soak in the atmosphere even after dining. 

About the role

We have a philosophy that everyone is welcome, which means you will welcome a diverse and fascinating cross-section of the community. Top priority for us will be delivering our guests a first class, generous and down to earth service. You will be working a 5-day rotating roster consisting of lunch, dinner & weekend shifts to the capacity of:

• Working full-time on a 5-day rotating roster consisting of lunch, dinner & weekend shifts.
• Oversee the restaurant team utilising resources to maximise productivity while collaborating with the kitchen to ensure seamless service.
• Mentor, coach & counsel team members to foster a high-performance service culture within a guest-focused working environment.
• Create and implement training programs tailored to operational needs, ensuring timely execution.
• Champion the recruitment and rostering needs for level 18, ensuring ample coverage and optimal guest experience.
• Write and communicate FOH rosters in accordance with budget guidelines, ensuring compliance with Fair Work & the appropriate Award.
• Monitor adherence to food safety standards and complete opening and closing checklists.
• Work in conjunction with the Director of F&B to oversee all aspects of restaurant operations.
• Ensure strict adherence to NSW liquor regulations regarding service practices.
• Support the development of a positive work environment by proactively promoting an inclusive and welcoming culture.

About you

We are seeking a dedicated and passionate individual to run operations, champion guest engagement, and drive culture. As a natural relationship builder and mentor, you excel at problem-solving and are genuinely committed to crafting an exceptional restaurant experience. With experience managing a hatted restaurant, you know how to effectively leverage the skills of various stakeholders, including chefs and beverage experts. You also bring extensive experience in training and developing staff to enhance engagement.

Perks

Joining our team means more than just working at one of Sydney's iconic award-winning venues. It's about becoming a key player in a community-driven, creative, and original team…plus you’ll get the chance to work with interesting clients such as music tour groups, creative start-ups, and movie production teams.

And that's not all, enjoy attractive staff benefits, including:

• Generous tips!
• Generous F&B Discounts: 50% discount for you and your friends dining with you across all Ace Sydney food & beverage outlets (Kiln, Lobby, Loam, Good Chemistry) & most global Ace Hotel locations.
• Global Room Rate Discounts: Benefit from exclusive discounts at most Ace accommodations worldwide for you, your friends & family.
• Retail Perks: Access special discounts on Ace retail products.
• Community volunteer leave.
• Various programmes and events for Reward and Recognition, prioritising Health and Wellbeing, including superior Employee Assistance Programs (EAP).
• Ample Training and Development opportunities.

Plus, there's the opportunity to work with friends and earn extra rewards:

• Work with Friends Bonus: Recommend a friend to work with us at Ace Sydney and receive a $300 bonus when they hit the 90-day mark.

Ace Hotel acknowledges the Gadigal people of the Eora Nation, the Traditional Custodians of this land. As one of the oldest living cultures on earth, we celebrate their age-old connections to Country along with the knowledge, determination, patience and generosity of all First Nations people. Past, present and future, this is Aboriginal land.